cleaning a room

CLENING A ROOM ( PROCEDURES )
A guest room attendant (GRA ) has to make atleast anywhere about 13 to 15 rooms per day. so for a GRA his work will not take more than 25 minutes per room.After finishes the service of one room he must inform to the supervisior to check the room whether it meets the standards which is set by the hotel.
Generally before starting to make a room or before starting the work for the day we must ensure that the the trolley must be stocked effectiently according to the occupancy of the day in that particular floor.
The maids trolley must be equipped with all the essential items like guest room supply ( both living & bath room supply ) that is linens requried both bed and bath, water bottles, flowers, notepads, business kit, dental kit, dutch wife, first aid kit, fax papers, magazines, news papers, bulbs, bath room slippers, pen, pencil, folders, shampoo, foam, lotion, shaving kit, single lady amenities, hangers, laudry bags & slips, shoemitt, polish, brush, toilet paper
coasters, cleaning agents such as R1, R2, R3, R5, R6,R7,R9.
R1 - BATH ROOM FLOOR CLEANER.
R2 - GLASS CLEANER.
R3 - FURINUTRE POLISH.
R5 - ROOM FRESHNER.
R6 - TOILET BOWL CLEANER
R7 - METAL POLISH
R9 - HARD FLOOR CLEANER.
PROCEDURE
The job of making a room can be divided in to several steps and they are as follows.....

Entering a guest room.

Preparing to clean a guest room.

Cleaning the guest room.

Making the bed.

Replenishing bed room supplies.

Cleaning the bathroom.

Checking and concluding the work done in the room.

ENTERING THE GUEST ROOM :

Knock the door with knuckles and announce housekeeping / use calling bells. In case of DND room do not disturd them and proceed to other rooms and inform to the supervisior about the DND.

If the guest ask you to enter the room slowly open the door and ask if can i service the room now. If the guest is willing proceed to clean the room, in case if guest does'nt want to service the roomat the moment, ask for an alernative time and make a note of it and go at that time to service the room.

In case there is no answer from the guest, wait for a minute and then again knock the door and announce housekeeping. If there is still no answer use your key and open the door slightly and announce housekeeping. Incase there is no answer enter the room discreetly and make sure that the guest is not in the bathroom or in deep sleep or even ill. Otherwise proceed to clean the room. if the guest is in the bathroom or asleep retreat and close the door. In case you end up by disturbing the guest ask apology and explain the reason for your entry and inform him that you will come back to clean the room later.

While entering the room keep the door wide open and place your trolley in front of the door with the shelves facing the door. always keep the door wide open when you are servicing the room.

PREPARING TO CLEAN A GUEST ROOM :

If the guest is not in the room or he permitted you to clean the room, greet them politely and begin your work, but take care to minimize any disturbance to the guest. The following points must be done......

• Ventilate the room by opening the windows and drawing back the curtains while doing so check the curtain rings and tracks.
• If there is any room service trays or tea trys remove it.
• Switch on all electrical applainces to check that they are working in order. Switch them off once after being checked.
• Empty the ashtrays and waste paper bins and sani bins in to the trash bag in the cart.

MAKE THE BED:( refer previous posting which is explained by photos )

CLEANING THE GUEST ROOM :

After finishing the bed making you can proceed to the dusting and vaccuming. Follow a systematic method that start the cleaning work from behind the door and and come in a clockwise or anticlockwise direction and end up in behind the door.And also always start clening from higher to lower levels.

• Damp dust the door and all the door fixtures, cabinets and closets,minibar luggage rack, dressing table, drawers, light fixtures, mirror bedside tables, chair, tables, vaccum clean the upholstered furnitures, carpets and floor and damp dust the telephone and disinfect the mouth piece and handle of the recevier,mop the floor.

CLEANING THE BATHROOM :

• As you enter the bathroom check that you have emptied the sanibin and soiled linens, if not do it.
• Apply R6 to the toilet bowl, before that flush the WC
• Scrub the bath tub and wipe the walls and bath tub with cloth, before that dry the shower curtain.
• Wipe the mirror in the vanity counter and clean the trays, bud vase, and wipe the the counter taps and chrome fixtures and washbasins spotlessly clean.
• Brush the WC which you have already applied the R6 in it flush it and wipe it and put disinfectant band to it and wipe and clean the sanibin replace the toilet paper.
• Mop the floor and vaccum clean it.

REPLENISH THE SUPPLIES :

Replenish the bath and living room supplies as per the hotel rules.

CHECKING AND CONCLUDING THE WORK :

After the completion of work once again check the room whether everything was placed properly and the room was made according to the hotel set standards. After which you need to inform to your supervisior that you have finished making the room and he can come for checking. update it in room assignment sheet.

CLEANING AN VACCANT / DEPARTURE ROOM :

• Cleaning a vaccant room takes hardly 3 - 5 minutes just you need to dust the room and check that all the electrical applainces is working and everything is in order and placed in their place.and replenish the pershible room supplies.
• Cleaning an departure room is as same as the procedure followed in cleaning a occupied room but the only difference is you need to take away all the old supplies which where kept ( replace it with new one ) and through vaccuming must be done and must check for any lost property and consumption of any minibar items.

TURNDOWN SERVICE / EVENING SERVICE :

The turn down service is given to the guest in the evening by the housekeeping department as a special service.

• Follow the usual procedure ( as you do for cleaning a guest room while entering )
• Empty the ashtrays and damp dust and generally tidy the room. empty the waste paper basket.
• Turn down the sheets.
• Fluff up the pillow.
• Place the breakfast knob card on the pillow and good night wish card with small spring flower and usually a mint will be placed in the bed.
• Hang any scattered about cloth in the wardrobe.
• Replace the used glasses and replenish the water bottles.
• Adjust the air conditioner controls.
• If the bathrooms are used damp dust the vanity counter and flush the WC wipe the WC seat
• Replace the soiled linens for the fresh ones.
• Replenish the bathroom supplies.
• Mop the floors.
• Empty the sanibins.
• Pull the guest room drapes closed.
• Switch off all the lights except the bedside lamps to create a welcoming glow around the bed.
• Exit and lock the door if the guest is expected later.

SECOND SERVICE :

Second service is given on the basis of the special request made by the guest after the guestroom is already been serviced earlier in the day.This is a chargeable service given to the guest. The following will be done in the second service......

• Removing the room service trays, plates, glasses & bottles.
• Emptying and damp dusting the ashtrays. Emptying the waste paper basket.
• Damp dusting and mopping the floor.
• Making the bed if required.
• Replacing the glasses and replenshing the water bottles.
• Cleaning the bathroom thoroughly.
• Replacing the soiled linen with fresh.
• Spraying the air - freshner if the room has any residual odour of food and cigarette smoke.
• Close the door and record the service provided appropriately so that it may be added to the guest's bill.