Wednesday, April 9, 2008

GUEST SUPPLIES.....

DIFFERENCE BETWEEN GUEST SUPPLIES, AMENITIES & LOAN ITEMS :
Guest supplies are given to the guest, in simple words which will be given to all the guest or provided in all the room, basic supplies which they need in day-to -day life, standard items needed to be kept in the room. eg.., tooth kit, water bottles....
Guest amenities are given to the guest by the hotel on special request made by the guest or given to the guest as a complementary, or given to the very important guest. Guest amenities are fruit basket with all the fruits the difference is in guest supplies the fruit basket as only the seasonal fruits but in amenities there will be avacado, pears, pulms, custard apple, grapes, cherry, apple....Kiminos will be given (night dress made up of silk ), a special flower arrangement will be done with flowers like Bird of pardise, Pot puri will be kept ( mixed natural herbs which gives pleasent smell ) used as an room freshner and placed in cupboards or in wardrobe. Branded items will be kept in the bathroom for men it will be park avenue for women the products like lakme or nivea will be kept in the vanity counter.
A nice attractive champange will be kept in nice ice bucket.
Guest loan items are the equipments which a guest needs commonly and given to the guest on request. Housekeeping is responsible for making an inventory for this. They need to track the items to make sure that they are returned back to them. Some of the guest loan items are as follows....
  • Irons.
  • Ironing boards. ( the board which used for ironing usually stuffed and have smooth surface )
  • Sewing kit or dutch's wife.
  • Hair dryer.
  • Electrical shaver.
  • Curling irons. ( used by womens for curling their hairs )
  • Alarm clocks.
  • Cribs.( small bed which is given to guest on extra charge for baby )
  • Head boards.
  • Voltage adatopers.
  • Non allergic pillows.( made up of latex for those who have allerge towards cotton or feathers )
  • Feather down comfort.( small soft feathers which will be under the wings of ducks and goose are filled in duvet, pillows, for extra comfort )
  • Heating pads.
  • Hot water bottles.
  • Ice packs.

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